Choose monthly, quarterly, or yearly billing. You pay for the selected period when you complete checkout, and your subscription renews on that schedule until you cancel.
Can I change my billing period or cancel?
To switch between monthly, quarterly, and yearly billing, go to Account and choose Manage plan. The new billing period starts at your next billing cycle. If you are on a legacy rate or a promotion, contact support and we will help you switch. You can cancel from Account at any time and keep access through the period you already paid for. Charges already made are not refunded except where the law requires it.
What payment methods do you accept, and are taxes included?
We accept card payments through Stripe, including Apple Pay and Google Pay, and all prices are in US dollars. Sales tax or VAT is calculated at checkout from your billing address and shown on your invoice. If your card is not in US dollars, your bank may add a conversion fee.
How does Max work?
Max is lifetime access for one price, and that price covers every feature we add to Max. Lifetime means for as long as TWT operates the service. It starts with a short . After you apply, a TWT representative will personally walk you through setup.
Should I choose Team or Enterprise?
Team fits a group of 2 to 150 people who want Pro on every seat with central billing and SSO, priced per seat. Enterprise fits organizations that need a dedicated tenant, their own cloud, or an on-premises deployment, or technical support from the TWT team during onboarding or on an ongoing basis. Contact sales and we will reply by email.
How is my data handled?
We store what you give us, such as your name, email, and for paid plans your billing address, and your card is stored with our payment processor, Stripe. The Terms of Service and Privacy Policy explain how we use and share account data. TWT does not connect to brokerage accounts today. If we add that option, we will make it very clear.